Frequently Asked Questions

Ingredy is a food supply platform where businesses such as restaurants, cafés and hotels meet their supply needs in one place. Individual users shopping for their homes can order from Ingredy too.

Products are sold and shipped by local producers and suppliers with a store on Ingredy.

When you start shopping, you choose who the order is for: Home is for personal shopping and Workplace (the business profile in the mobile app) is for business purchases.

The payment methods offered at checkout may vary with the profile you choose. If you have an account, your profile follows the choice you made when signing up.

Yes. You can download the Ingredy app for free from the App Store and Google Play. Individual and business accounts use the same app.

On the Sign up page, enter your email address and confirm the 6-digit verification code sent to your email.

Then enter your first name, last name, phone number and password, add a referral code if you have one, and finish signing up. You also choose whether the account is individual (Home) or business (Workplace); in the mobile app, this choice is made before you start signing up, and business accounts are asked for a tax number.

Yes, you can order as a guest. You can follow guest orders in the orders section on the device you ordered from.

If you sign up or log in on the same device, your guest cart, address and orders are moved to your account. Coupons and wallet balance are only available to members.

The option to resend the code becomes available when the countdown on the screen ends. Make sure your email address is correct and check your spam folder.

If the problem continues, write to merhaba@ingredy.app.

In the forgot password step on the login screen, enter your email address and confirm the 6-digit code sent to your email. You can then set a new password within 15 minutes.

On the website, you can also reset your password with your phone number and the code sent by SMS.

You can add and edit your delivery and billing addresses in the profile section of your account.

On the website, go to the Delete account page and log in with your email address or phone number and password to delete your account.

In the mobile app, use the delete account option under Settings.

Your company details are part of your billing address. When adding a business billing address in your profile, you can enter your company name, tax number and tax office and choose the invoice type.

Just select that billing address when you place an order.

Yes. Business account owners can define roles and create sub-user accounts for team members in the team and permissions section under settings, which is currently available only in the mobile app.

Roles let you decide who can access areas such as orders, reports and payments. Sub-users place orders for the delivery address assigned to them.

Yes. You can add products from different suppliers to your cart and check out once.

Each supplier prepares and ships its own products, so the status and delivery time of items in your order may differ by supplier.

Suppliers may set a minimum order amount. If you shop from several suppliers, each supplier's minimum applies separately to its own products.

Because products sold by weight are weighed during preparation, the delivered quantity may differ slightly from what you ordered.

For weight-based products, a slightly higher amount is first blocked on your card at checkout; only the final amount based on the weighed quantity is charged.

You can follow your orders and each supplier's status in the orders section of your account:

• Pending: The order has been received and is waiting for the supplier.
• Preparing: The supplier is preparing your order.
• Shipped: The products are on their way.
• Completed: The order has been delivered.
• Cancelled: The order or item has been cancelled.

Products can't be added to or changed in an order after it's placed. You can create a new order for anything you missed.

If your order hasn't shipped yet, you can also cancel it and order again.

Yes, this is currently available only in the mobile app. Use the reorder option on the order details page to add the products from a previous order to your cart with current prices and stock.

Delivery time depends on the supplier. On the website, the supplier's delivery time is shown in business days on the store page and in the order details.

Products from different suppliers may be delivered separately.

Your order is delivered to the address you select. Suppliers and products near your address appear higher in lists.

Tracking numbers are currently shown only in the mobile app: once a tracking number is added for a shipped order, it appears in the order details.

Check the outer condition of the package on delivery; if you see crushing, tearing or wetness, ask the delivery person to prepare a damage report.

For fresh and perishable products, please report problems on the day of delivery with photos of the products and the package. For damaged, wrong or defective products, you can request a refund from the order details. See our Cancellation & Refund Policy for details.

At checkout, you'll see the methods available for your account and shopping profile. These may include:

• Credit or debit card (with 3D Secure verification)
• Bank transfer (Havale/EFT)
• Pluxee card
• Wallet balance (for members)
• Deferred payment account (for approved business accounts)

Wallet balance and deferred payment can't be used for guest orders.

For some products sold by weight, the final amount is known only after they are weighed during preparation. So a slightly higher amount is blocked on your card at checkout (pre-authorization).

Once the final amount is known, only that amount is charged; the block is released when your order is completed or cancelled. How long the release takes to appear depends on your bank.

When you choose bank transfer (Havale/EFT) at checkout, the IBAN to pay to is shown. Your order is processed once your payment is checked and confirmed.

Card payments are taken with 3D Secure verification. The details of cards you save are not stored by Ingredy but in the payment institution's secure card storage.

If you're a member, you can use part of your wallet balance at checkout, or all of it if the balance covers the order.

Amounts paid from your wallet are returned to your wallet if the order is cancelled or refunded. You can follow your balance history in the Wallet section of your account.

A deferred payment account lets you pay for your orders later within a credit limit set for your business account.

This method appears at checkout once Ingredy enables it for your account; it can't be used if the order total exceeds your available limit. Contact us to request a deferred payment account.

Your invoice is issued for the billing address you selected after your order reaches Completed. The invoice PDF may take some time to be ready.

Invoices are currently viewable only in the mobile app: the invoice section of the order details shows the invoice type, number and date, and lets you download the PDF. If the PDF isn't ready yet, a notice appears in this section.

Individual invoices are issued as e-Arşiv. When adding a business billing address, choose e-Fatura if you are registered for e-invoicing (an e-Fatura taxpayer); otherwise choose e-Arşiv.

If you're a member, you can cancel your order before it ships, fully or by product and quantity, from the order details.

Guest orders can only be cancelled as a whole and only before preparation starts. Cancelled amounts are refunded to your payment method.

In the details of a delivered order, select the product and quantity, choose a reason and submit a refund request within 7 days of delivery. You can follow the request in the order details.

For guest orders, use the support button in the order details (called help in the mobile app) to request a refund. See our Cancellation & Refund Policy for details.

Approved refunds are paid back to the method you paid with:

• Card: The amount is refunded to your card; the time it takes to appear depends on your bank.
• Pluxee: The amount is refunded to the Pluxee card you paid with.
• Wallet: The amount is added to your wallet balance.
• Deferred payment: The amount is deducted from your account balance.

Coupon and discount codes only work on logged-in accounts. Just enter your code in the coupon field in your cart (the promo code field in the mobile app).

Coupons apply per supplier; if your cart has products from different suppliers, the coupon applies to the relevant supplier's products.

You'll find current campaigns in the Campaigns section and the season's featured products in the weekly highlights section on the home page. Each campaign page lists its conditions and the products included.

Share your referral code with businesses you know from the Invite & earn section of your account. Businesses that sign up with your code appear in your invites, and you earn commission to your wallet as their orders are completed.

A referral code can be applied to an account only once. Commission rates and program terms are set by Ingredy.

Order Statistics shows your total spending, number of orders, average order amount and your most-ordered products, categories and suppliers for the period you choose.

Price Trends shows how the unit prices of the products you order change over time.

Yes. With AI ordering, you can say your shopping list out loud or upload a photo of a written list. Items on your list are matched with products on the platform, and you can review them and add them to your cart.

In the mobile app, you can also create an order by typing your list or uploading a file.

Yes. In Offers, choose a supplier and its products to create an offer. The supplier can make a counter-offer, and you can respond with your own discount request.

Once the supplier locks the terms, you can accept the offer; you can withdraw it at any time before accepting.

Applications are made on our website: log in and fill out the form on the Become a supplier page. The Ingredy team reviews your application, and it shows as awaiting approval in the meantime.

• Live support: Once logged in on our website, write to us from the support card at the bottom of this page.
• Email: merhaba@ingredy.app
• Contact form: Fill out the form on the Contact page.

Yes. When you're logged in with a business account, use the WhatsApp button on the website, or the Wio on WhatsApp row in your profile in the mobile app, to message our support line.

Use the support button on your guest order's details page (called help in the mobile app) to write a subject and message and create a support request.